1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Submit a free estimate request or contact form
- Call or email us directly
- Sign up for communications from us
- Interact with us on social media
This information may include your name, email address, phone number, property address, and any details you provide about your roofing project.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and general geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search engine
- Device type and operating system
This information is collected using cookies and similar tracking technologies as described in Section 5 below.
2. How We Use Your Information
We use the information we collect to:
- Respond to your estimate requests and inquiries
- Schedule on-site inspections and appointments
- Provide roofing services you have requested
- Send you project updates and communications related to your job
- Send promotional communications if you have opted in
- Improve our website and services
- Comply with legal obligations
- Prevent fraudulent activity and ensure website security
We will never sell your personal information to third parties.
3. How We Share Your Information
We may share your information in the following limited circumstances:
Service Providers We may share your information with trusted third-party vendors who assist us in operating our website and conducting our business — such as email platforms, scheduling software, and CRM systems. These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities such as a court or government agency.
Business Transfers If MetalsBetter Roofing & Sheet Metal is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
Protection of Rights We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving threats to safety.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Estimate and project records are typically retained for a minimum of seven years for business and legal compliance purposes.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential cookies — necessary for the website to function properly
- Analytics cookies — help us understand how visitors interact with our website (we use Google Analytics)
- Marketing cookies — used to deliver relevant advertisements if applicable
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information about Google Analytics and how to opt out, visit google.com/analytics/optout.
6. Google Analytics
We use Google Analytics to analyze website usage. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website. Google’s ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Service and Google Privacy Policy.
7. Third-Party Links
Our website may contain links to third-party websites including our social media profiles and partner directories. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.
9. Your Rights and Choices
Depending on your state of residence, you may have certain rights regarding your personal information, including:
- Access — the right to request a copy of the personal information we hold about you
- Correction — the right to request that we correct inaccurate information
- Deletion — the right to request that we delete your personal information, subject to certain exceptions
- Opt-out — the right to opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly
California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information. We do not sell personal information. To exercise your CCPA rights, please contact us using the information below.
Florida Residents: Under the Florida Digital Bill of Rights, Florida residents have specific rights regarding their personal data. Please contact us to exercise any applicable rights.
To exercise any of the above rights, contact us at info@metalsbetter.com.
10. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by updating the Effective Date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
MetalsBetter Roofing & Sheet Metal Phone: 918-633-7663 Email: info@metalsbetter.com Website: metalsbetter.com
We will respond to all privacy-related inquiries within 30 days.